Terms and Condition for Pick Up and Drop Off Service

Welcome to Travelin Indonesia airport pickup and drop-off service! We are delighted to offer you convenient transportation to and from the airport. Before booking our services, please carefully read and acknowledge the following terms and conditions:

Booking Procedure:
a. Customers can book our airport pickup and drop-off services through our website.
b. Bookings are subject to availability.

Cancellation and Refund Policy:
a. Once a customer has made a booking, they cannot request a refund, change the details of the booking, or cancel the booking.
b. All bookings are final.

Late Arrival Policy:
a. Customers are expected to arrive at the designated pickup location on time.
b. If a customer fails to arrive within 60 minutes of the scheduled pickup time, the booking will be automatically canceled, and the customer’s payment will be forfeited.

a. After the booking process, customers will be contacted by our customer service team via email or phone for further confirmation and details.
b. It is the customer’s responsibility to provide accurate contact information during the booking process.

a. Our company will not be liable for any delays or inconveniences caused by factors beyond our control, such as traffic conditions, weather, or flight delays.
b. Customers are responsible for ensuring they have all necessary travel documents and comply with any relevant travel regulations.

Valuable Items and Exceeding Vehicle Capacity:
a. Customers are advised not to leave valuable items in our vehicles, as we do not accept responsibility for any loss of valuable belongings.
b. In the event that the number of passengers or luggage exceeds the capacity of the vehicle booked, additional charges may apply.

Please note that all prices displayed in USD on our website will be converted to Indonesian Rupiah (IDR) upon checkout using the current exchange rate. This conversion is necessary as our company is based in Indonesia, where there are regulations requiring all transactions to be conducted in Rupiah.

By utilizing our services, you acknowledge and agree to adhere to all terms and conditions outlined above. We strive to provide you with a seamless and reliable transportation experience. Thank you for choosing us for your airport transportation needs! Should you have any questions or concerns, please do not hesitate to contact us.

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